Think back to the last time you left a five-star review. Maybe it was a performance that left you speechless or your first time at your favorite restaurant.
Wouldn't it be great if your vacation rental guests felt that sense of wonder every time they stayed at your property? It would be a win-win situation. They'd have a wonderful time and encourage others to come, and you'd have a reliable source of rental profit.
Read on to learn the best vacation rental hosting tips to give your guests a five-star experience.
Maximizing Your Property's Appeal
Use the right pricing strategies that adapt to the current demand. Offer discounts for potentially lucrative situations such as:
- Repeat stays
- Last-minute bookings
- Large groups
Every guest loves a deal. The joy of snagging one can be enough to enhance their entire experience.
A guest's experience starts when they interact with your vacation rental marketing efforts. That's why it's essential to optimize your vacation rental listing. Use professional photos and engaging text.
Focus on what makes your property stand out. Include and highlight features or amenities that other properties in the area don't have.
These may include:
- Pet-friendly options
- Local experiences
- Flexible check-in/check/out times
- Wi-Fi
- Stocked kitchens
- Attached appliances
- Unique entertainment options
Focus on Guest Experience Improvement
One of the most essential vacation rental hosting tips is to put your guest's experience first.
Keep the property clean and welcoming. Create the right ambiance with:
- Soft lighting
- Low music
- Comforting scents
Clear and regular communication is key. Make it easy to contact staff members about any issues and respond to their inquiries as soon as possible.
Personalizing the experience can help set your property apart. Provide a guidebook to detail house rules and highlight nearby attractions. Leave a welcome note or small gift to make a positive first impression.
Leverage Reviews and Feedback
According to the Local Consumer Review Survey, approximately 96% of consumers are willing to write a business review. Only 29% have done so in the last year, and 36% were not incentivized to do so.
In addition to reviews, it's also important to nurture your vacation rental rating. 96% of consumers say that a business's star rating matters in their purchasing decisions.
Gathering feedback lets you know what to do and what not to do in terms of guest experience improvement. This translates into higher ratings, which also means more bookings.
There are several unobtrusive ways to encourage guests to provide feedback or leave reviews. Send an email asking how their stay went. Leave a guest book in their room for them to write their thoughts in. Offer incentives, such as a discount on a future stay.
Stand Out with Five-Star Hosting
The best vacation rental hosting tips to attract guests and give them a five-star experience include maximizing your marketing, enhancing the property's appeal, focusing on guest experience, and leveraging reviews and feedback.
PMI Windy City is a full-service property management company. We do all the common tasks that take up your time uncommonly well so that you don't have to.
We work to preserve and maximize the value of your investment using the latest methods and technology. Contact us for vacation property management today.
